Return and Refund Policy

You may request a product return within 14 calendar days after receiving the item.
The product must be unused, in its original packaging (when applicable), and include all tags and accessories. Send an email to support@lunavie.com with the order number, reason for return, and photos of the product if possible. Once approved, we will send return instructions. After receiving and inspecting the item, the refund will be processed via the same payment method within 10 business days. If the item arrives defective or damaged, you must notify us within 7 days of receipt, with photos attached.